If the registration of your payment method is not completed, your UNIVERSE Membership will be put on "Payment on Hold" status.
When the membership is put on hold, you will not be able to view videos or enjoy other UNIVERSE Member benefits until the registration of your payment method is complete.
Your membership may be put on hold for one of the following reasons:
[If you chose credit cards as your payment method]
- The card may be expired or cancelled: please select another credit card
- You may have used your card to the capacity limit: please select another credit card
- The bank account payng for the credit card may have an inadequate balance: pleae deposit cash into your bank account and ensure that the card is working again before you register your payment method again
- Your credit card information may not be entered accurately: please try again, confirming your credit card number, security code, etc.
[If you chose mobile carrier payment (Japan only)]
- Your mobile carrier payment may have been terminated due to an inadequate bank account balance: please ensure that all payments have been made before you register your payment method again.
If your case does not fall under any of the above categories, please contact us through "About fee / claim / unsubscribe, for WRESTLE UNIVERSE" button on the inquiries page, letting us know which payment method you attempted to use.
