If the registration of your payment method is not completed, your UNIVERSE Membership will be put on "Payment on Hold" status.(You can still watch videos during the holding period)
When the membership is put on hold, you will not be able to view videos or enjoy other UNIVERSE Member benefits until the registration of your payment method is complete.
At the end of the holding period, a re-billing will be made to the set payment method.
If the payment is successfully completed upon re-billing, you can continue to use the UNIVERSE membership.
If you are in a pending payment state, please refer to the link below and first check if the payment method you have set can be used normally.
[If you chose credit cards payment]
[If you chose mobile carrier payment (Japan only)]
[If you chose credit cards payment]
- The card may be expired or cancelled: please select another credit card
- You may have used your card to the capacity limit: please select another credit card
- The bank account payng for the credit card may have an inadequate balance: pleae deposit cash into your bank account and ensure that the card is working again before you register your payment method again
- Your credit card information may not be entered accurately: please try again, confirming your credit card number, security code, etc.
After checking your credit card, please take one of the following actions.
If there is no problem with the card and you want to continue paying with the same card
【If you do not want to change the payment method】
If you want to change to other available credit card information
【How to change credit card information】
If you want to change to another payment method, please proceed to the following
【If you want to change the payment method】
[If you chose mobile carrier payment (Japan only)]
- Your mobile carrier payment may have been terminated due to an inadequate bank account balance: please ensure that all payments have been made before you register your payment method again.
If there is no problem with the mobile carrier payment and you want to continue paying with the same mobile carrier payment
【If you do not want to change the payment method】
If you want to change to another payment method, please proceed to the following
【If you want to change the payment method】
[If you chose PayPal payment]
Any of the following may be the reason why PayPal cannot be used.
If the cause is unknown, please contact PayPal for confirmation.
- There are restrictions on the PayPal account
- The bank account set as the payment method for PayPal has insufficient balance
- There is a problem with the use of the credit card registered as the payment method for PayPal
- You have exceeded the PayPal payment limit
After checking your PayPal, please take one of the following actions.
[If you do not want to change the payment method]
If you want to continue paying the monthly usage fee with the current payment method, please check if the payment method you have set can be used normally, and then wait for the re-billing after the end of the holding period.
If the payment is successfully completed upon re-billing after setting the payment, the pending payment status will be resolved.
Please note: Please be aware that payments made directly through PayPal will not be reflected in the WRESTLE UNIVERSE system, and therefore your payment will remain pending. We kindly request that you refrain from making direct payments via PayPal.
[If you want to change the payment method]
If you want to change from the payment method you have set to another payment method during the pending payment period, you need to change the payment method.
For the procedure to change the payment method, please check "I want to change the payment method" in the FAQ.
If the payment is successfully completed upon re-billing after setting the payment, the pending payment status will be resolved.
[If you chose App Store payment and Google Play payment]
Any of the following may be the reason why App Store payment or Google Play payment cannot be used.
If you are unsure of the cause, please contact your company's support to confirm the cause.
- There is a problem with the payment method set in App Store/Google Play.
- There is a problem with the account you are using for App Store/Google Play.
Please take one of the following actions after checking the App Store/Google Play.
[If you do not want to change the payment method]
If you want to continue paying the monthly usage fee with the current payment method, please check if the payment method you have set can be used normally, and then wait for the re-billing after the end of the holding period.
If the payment is successfully completed upon re-billing after setting the payment, the pending payment status will be resolved.
[If you want to change the payment method]
If you want to change from the payment method you have set to another payment method during the pending payment period, you need to change the payment method.
For the procedure to change the payment method, please check "How to change payment methods" in the FAQ.
【Notes】
- If the payment is not successfully completed in the automatic re-billing after the end of the holding period, the account will be transferred to a free member.
- Even if you have been transferred to a free member, you can continue to use the service if you set the payment method again from [Plan Details] on My Page.
- If the subscription is automatically cancelled due to a pending payment, the usage continuation period will be reset. The stage at the time of rejoining will start from "Green".
If you have been automatically cancelled at the end of the holding period despite not falling under any of the above causes, please contact us from the "Contact Us" page.
At that time, please contact us with the payment method you are using (credit card payment, DoCoMo payment, au simple payment, SoftBank collective payment, PayPal payment).
Contact us here