If you do not receive an email with a verification code after registering as a new member, changing your email address, or resetting your password, please check the following.
【Possible Causes and Suggested Measures】
1.The e-mail address you have entered may be incorrect.
Please check the email address you used for registration and try again.
2.Please check spam folder or other folders.
3.Please check the filtering settings of your e-mail address.
Authentication e-mails will be sent with the domain "firstname.lastname@example.org".
If you have blocked PC e-mail, you may not be able to receive the e-mail.
Please allow the "email@example.com" domain and try again.
*Please refer to the website or instruction manual of your cell phone company or e-mail service for the domain setting, as the method of operation differs depending on the e-mail application you are using.
4.If you mainly use carrier email (e.g. @docomo.ne.jp,@ezweb.ne.jp,@softbank.ne.jp), please check your email settings.
Following types of mails might be denyed from being recieved.
・e-mails with URLs
・emails sent via the Internet or spoofed emails.
*Please also check your mailbox settings for other types of e-mails as well, as you may not be able to receive them due to mail sorting settings or insufficient mailbox capacity.
*If you are still unable to receive e-mail even after checking or changing your e-mail settings and entering an available e-mail address, please contact your cell phone company or e-mail service regarding your e-mail settings.